Refund Policy

Unused events

You may request a full refund of an event package before the first photo is successfully uploaded to that event. Once a photo has been successfully uploaded, the event is considered used and change-of-mind refunds are generally unavailable. Deleting a photo does not make an event unused again.

Technical problems and consumer rights

If a problem with Picosnap prevents delivery of what you purchased, contact us with the details so we can investigate and arrange an appropriate remedy, including a refund where applicable. The unused-event rule does not exclude remedies for faulty or undelivered services, mandatory cancellation rights or any other rights required by law.

Orders processed by Paddle

Where Paddle is the merchant of record, its Refund Policy and Buyer Terms apply as well. Any applicable statutory withdrawal rights and Paddle’s ability to issue refunds remain unaffected by our usage rule.

For a Paddle order, you can request payment help or a refund directly through Paddle buyer support. Approved refunds are processed through the original payment provider; the time until funds appear depends on the payment method and bank.

How to request help

Email leewilson88@gmail.com with your purchase email, order reference, event name or ID, and reason for the request. Do not send card numbers, passwords, sign-in links or private event photos. The operator handling product support is Lee Chein Wern.

See pricing and package details and our Terms & Conditions before purchasing.