Terms & Conditions

1. Who operates Picosnap

Picosnap is operated by Lee Chein Wern in Singapore (“we”, “us” or “our”). Picosnap is the product name. Questions about these terms can be sent to leewilson88@gmail.com. These terms apply to hosts and guests using the service.

2. The service and its current availability

Picosnap provides browser-based event photo capture, invitations and private galleries. It is currently a free, invitation-only pilot for approved hosts and invited guests. Paid checkout, paid capacity upgrades and unlimited shots are not enabled. Only the event allowance assigned to your account applies during the pilot. Use non-sensitive test photos while the pilot is in progress.

Planned launch packages and their deliverables are described on our pricing page. Those packages are not currently available to purchase.

3. Accounts and event access

Hosts must be at least 18 and provide an email address they control. Keep sign-in links and event invitations secure. Guests must have the host’s permission to join; a parent or guardian must supervise a minor’s participation and accept these terms on their behalf. Do not impersonate someone, bypass guest limits or access an event without permission.

Hosts set the capture window, reveal time and gallery visibility. An invitation can be forwarded, so share it only with intended participants. Guest access depends on the browser session used to join. Clearing browser data or switching devices may prevent return access.

4. Photos and permissions

You keep ownership of photos you submit. You give us permission to store, process and display them as needed to provide the event service. You permit the host and authorised event members to view and save photos according to the event’s settings. This does not transfer ownership or grant permission for unrelated commercial use.

Only submit content you have the right to share. Hosts and guests are responsible for obtaining appropriate permission from people photographed. Do not upload unlawful, abusive, infringing or sensitive content. We may restrict access or remove content to address misuse, security risks or legal requirements. Contact support to report a concern.

5. Capture, reveal and retention

Camera capture depends on device compatibility and permission. An on-device queued photo is not a confirmed server upload; check for the saved receipt. Uploads need an internet connection. Photos are subject to the selected shot allowance, event deadline and visibility. Deleting a saved photo does not restore a used shot.

Gallery access ends 90 days after the event ends. Stored-photo cleanup is processed separately, so expiry is not a promise of instantaneous erasure from every system. Already downloaded copies cannot be recalled. Keep your own copies of important photos. Picosnap does not provide permanent archiving or guarantee that every moment will be captured.

6. Purchases and refunds

No payment is required during the current pilot. When paid sales launch, the selected event capacity, price, taxes and any add-ons will be displayed before purchase. Event packages are one-time purchases, with no automatic renewal.

We intend to use Paddle as our online reseller and merchant of record for paid orders, subject to onboarding and checkout becoming available. Where Paddle processes an order, its Buyer Terms and Refund Policy also apply to that transaction. See our Refund Policy for the planned unused-event policy and how to request help. Nothing here limits mandatory consumer rights.

7. Privacy and service changes

Our Privacy Policy describes personal data processing. We may update the service and these terms. Material changes will be communicated through the website or, where appropriate, email. Revised pricing applies to future purchases; changes do not remove mandatory rights or the purchased entitlements of an existing order.

8. Availability and responsibility

The pilot may have interruptions, errors or changes. To the extent permitted by law, we do not guarantee uninterrupted availability or suitability for irreplaceable memories. Any limits on our responsibility apply only where lawful and do not exclude liability or consumer remedies that cannot legally be excluded.

9. Governing law and contact

Singapore law governs these terms, subject to any mandatory protections that apply where you live. Please first contact Lee Chein Wern at leewilson88@gmail.com so we can try to resolve any issue.